Removing Smoke and Soot from Furniture, Clothes, and Home Accessories, Removing Soot and Smoke Odors From Clothes, Carpet, and Upholstery, A Complete Guide for Deep Cleaning Every Room in Your Home, The Ultimate A-to-Z Stain Removal Guide for Clothes, Carpet, and More, 10 Things You Should Never Put in a Washing Machine, How to Clean and Care for Moldy Leather Clothes and Shoes, How to Get Rid of Mold From Every Home Surface, How to Remove Glow Stick Stains From Clothes and Carpet, How to Remove Wood Stain From Carpet and Upholstery, How to Remove Chemical Odors From Clothes and Carpet, professional restoration cleaning company. To continue the water heater operation, the gas pressure for both inlet and manifold should be in the following recommended measurement. Anyway, in this troubleshooting stage, you will need to inspect the flame rod to clean the carbon deposits. For tankless type water heaters, flush the heat exchanger per manufacturers instructions for 45 minutes to an hour. Do not repaint until walls and ceilings are completely dry. If youve got soot stains on your fireplaces hearth or brick facade, well walk you through how to clean fireplace brick to get rid of unsightly black discoloration and the smell of smoke. Head over to the main burner by pressing the On/Off button. Remember, you are not sanding down an auto body, but simply ridding the sensor of any build up it may have. Many homeowners have this problem every year because of a dirty flame sensor. If the electricity has been off for more than four hours, even after a small fire, most refrigerated and frozen food should be tossed. Test garments before using any treatment, and follow the manufacturer's instructions. If the problem is with the high gas pressure, call the utility company. It has a white porcelain base that may have turned yellow or brown, and it has a single wire attached to it. Bleed the air from gas lines. Otherwise, the heater failed to ignite due to a lack of gas supply, resulting in no flame. Filter. William is the founder of Fireplacehubs.com. Why is my tankless water heater constantly running? Open the cold water valve again and let the fresh water run through the unit for up to 2 minutes. Due to the ongoing Covid-19 Pandemic, many businesses and facilities have been shut down for an extended period of time. Tri-Sodium Phosphate and 1 cup household cleaner or chlorine bleach for every gallon of warm water you will use. Just clean the filter. Also, clean the inlet water filter. If a freezer is full and undamaged, check for ice crystals and you may be able to salvage the food for up to eight hours. A loose wire connection may display zero voltage in maintenance mode. hose for the pressure tap. Detach the flame sensor and igniter wire from the assembly. This may need to be done in segments due to facility size and available water pressure. Unscrew the screw holding the burner assembly, and pull the assembly out of the bracket. When the probe gets covered with carbon deposits, it can't detect a flame, but it's easy to clean, and a replacement flame sensor, should it be needed, is inexpensive, usually costing less than $20. Once done, turn off your water heater and let it unplugged for 5 minutes. Also, there are many different types of furnaces and appliances; if your gas valve is not electrically controlled, you will need to shut off the gas to the unit as well. Now locate and remove the screws that are holding the burner to the combustion chamber in place. Rheem Water Heater Code 10 This error is prompted when the system detects a false flame. If the weather is harsh, the heating or air conditioning system will also help remove smoke from the interior. You may have to leave these cleaners on for a while (15-20 minutes) before starting to scrub. You will find about five flame rods on the wall of the burner assembly. Hopefully, now you know the reasons behind Rheems tankless water heater code 12 and how to fix it. Once cleaning is done, reinstall the filter the same way. Flame Sensors,Flame Sensors. You will receive an email confirming your service request. If this part goes bad, the gas supply stops, and you will not get any flame. 5) Make sure the wiring between ODS and PCB is tight. After youve cleaned large areas with the solutions above, you may need to go back and spot-clean any particularly stubborn soot stains. Then, take off the front panel by unscrewing the screws around the unit. If the gas line, meter, and/or regulator are not sized properly, it is one of the responsive facts in the case of gas supply interruption. This kit is required when replacing existing items that are damaged or not functioning properly. tri-sodium phosphate and 1 cup household cleaner or chlorine bleach to every gallon of warm water. Deciding with what type of water heater tank go depends on a couple of things: The flow rate, or the amount of water you will need heated to an increase in temperature, or the difference between the temperature of the groundwater and the desired output temperature The Federal Energy Policy Act of . Now, grab a manometer and attach it to the pressure tap. If you get any readings within 3 minutes and the reading drops below 8MV and heads over to , we bet there is a problem with the ODS, missing sensor damper, or the burner. If the rinsing bucket becomes dirty or soapy, change the water. SKU: RTG20212BG. Adjust again if necessary. This article has been viewed 77,221 times. This is also a great time to perform the regular maintenance to keep your water heater running at peak performance. Pilot flame is lifting off the pilot orifice causing the pilot igniter/sense rod to lose flame sense/rectification. If the manifold pressure is not normal, you will get improper or poor combustion that triggers the error code 13. Why does my tankless water heater run out of hot water? Rheem Tankless Water Heater Code 13: Why & How To Fix. /Creator ( w k h t m l t o p d f 0 . Toss any questionable items to avoid the possibility of another fire. If the burners won't stay lit, replace the flame sensor. Flush both hot and cold water through all points of use (e.g., hand sinks, lavatory sinks, dishwashers, laundry machines, etc.). Wearing rubber gloves, start at the top of the wall or area to be cleaned and wash one small area at a time using a sponge. Wear protective clothing, including work gloves and heavy soled shoes. Switch off the furnace switch. Then, locate the flame rod next to the blower. The unit shuts off exactly at 2.5 minutes? Then use a vacuum with a brush attachment to manually remove as much soot and dust as you can. Once youve scrubbed a small area, go ahead and rinse it before moving on. Dont forget to check your previous maintenance history to see whether its the first incidence of failure with this error code or not. More about us. Replace the damaged ones. List. If theres a secret to cleaning fireplace brick, its this: saturate the bricks with plain water before applying a cleanser and starting to scrub. Replace the broken flame rod. Once the site is cleared as safe to enter, you'll still need to take precautions before heading in to document the damage. Add a dehumidifier to the room and empty the collection bin frequently. The error code 12 on the Rheem tankless tells you there is no flame or flame detection problem in the unit. * Free slots for orders with water heaters, boilers and other bulky items only This disruption of water usage may lead to stagnant water in the plumbing system. Learn more Why Does My Furnace Keep Shutting Off? You may also want to get a replacement for your flame rod. 6. Do not guess or assume anything when dealing with your heating system. The maximum PSI is about 80PSI for your home. Clean the flame rods using fine sandpaper of 100 grit. For washable fabrics with soot stains, wash as recommended on the care label with a heavy-duty detergent and an oxygen-based bleach. % of people told us that this article helped them. You can also decrease the pressure by turning the adjustment screw counter-clockwise. Which one you choose will depend on the age of the bricks and the extent of the staining. If not, you need to size it. To reset your Rheem tankless water heater, follow the below steps: You should concentrate on the proper maintenance of your tankless water heater. If you are confused about the flame rod, see the picture below You can remove the rods by removing the nuts that hold the flame sensor in the burner house. How to Clean a Rheem Furnace Flame Sensor Step 1: Power Down the Furnace Switch off the furnace switch. Rheem tankless water heater throws the error code 13 if the ODS (Oxygen Depletion Sensor) gets activated. Mix equal parts vinegar and warm water to form this cleaning solution. The wire has a spade connector, and these sometimes get stuck, so you may have to pull hard. Do not repaint walls and ceilings until they are completely dry, at least 24 to 48 hours after cleaning. To do this, create a paste of either baking soda or cream of tartar mixed with a small amount of water. On a Rheem furnace, it's directly in front of you when you remove the access cover. Scrubbing Bubbles and other foaming bathroom cleaners were created to be used on nonporous ceramic surfaces, but some homeowners swear by them when it comes time to clean brick. /CA 1.0 To remove soot and smoke from walls, furniture and floors, use . If a Class A foam was used to extinguish the flames, it can be removed by scraping with a paint scraper. The Oxygen Depletion Sensor starts malfunctioning for the following reasons: Firstly, inspect the heat exchanger for deposits buildup. This abnormal combustion interrupts the flame detection operation and triggers the error code 12. 2 0 obj Fortunately, not every house fire causes total destruction of our home and belongings thanks to home fire safety measures and the quick action of those brave men and women in our fire departments. %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz Use a 3/32 Allen-head wrench to loosen the outlet pressure tap plug. This ensures safe and reliable operation of your water heater. << Tri-Sodium Phosphate and 1 cup household cleaner or chlorine bleach for every gallon of warm water you will use. Also, dont forget to check the venting as well. Now take the new valve and install it at the same place. Copyright 2023 This Old House Ventures, LLC. Connect the panel covers back into its place. Replace it. Then, turn the gas supply off at the manual gas valve and remove the manometer & hose. Left unchecked, this stagnant water can promote the growth of microorganisms and other bacteria including Legionella. Learn, Save, DIY assumes no liability for property damage or injury incurred as a result of any of the info from this video. >> You will find about five flame rods on the wall of the burner assembly. Exercise all valves. Locate the air intake from the top of the tankless water heater frame. The gas control valve is the essential part of the water heater, which controls or regulates the gas flow and optimally performs combustion. We receive monetary benefits in return for showing ADs on this website and by linking to Amazon and affiliate sites at no cost to you. Finally, use a 3/32 Allen-head wrench to tighten up the Allen-head screw in the inlet pressure tap. If the clothing still smells smoky, fill the washer with water and two cups of baking soda and allow the clothing to soak overnight, then wash again as usual. If the upholstered furniture is saturated with water and you want to save the wooden frame, the fabric and padding should be stripped immediately to prevent the growth of mold and mildew. The inspection may be conducted by the fire marshal or by a representative of your insurance company. Besides preventing shocks, this will also prevent the furnace from cycling on while you're working. {{c.AddressLine1}}{{c.City}}, {{c.State}} {{c.postalcode}}. Dont go to EC 05 to try to fix the issue? Next, inspect the ODS thermocouple to see whether it functions properly or not. The Flame Rod with Wire and Gasket kit replaces the flame rod, wire, and gasket on your tankless water heater. As commercial locations start to re-open, there are a number of steps that can be taken to help ensure the health and safety for the occupants utilizing the hot (and cold) water in the building. To help the odor dissipate more quickly, change the filters daily. This oily residue stains badly and can be transferred by dirty hands and shoes. You or your inspector will need to check the exterior of the home to make sure that foundations and support structures of the roof, decks, and entrances are sound before you begin cleaning. In other words, the error code 13 on Rheem implies there is a problem in your water heaters combustion system. Twitter @Rheem_Water We hope it will clear the error code 13 if you solved the problem by cleaning the flame rods. If error 12 is popping up on your Rheem tankless water heater control panel, an interruption in the gas supply is the major reason behind this problem. 1 2 . Scroll down! Disconnect the wire by pulling it off the terminal. Keep in mind; you should get a 5/16 I.D. Either the flame rod is clogged by carbon buildup or might be broken. Make sure water heater is set to the correct temperature. For tank type water heaters, drain the tank and clean out any sediment that may have built up over time. Ceilings are frequently stained and will need to be cleaned before repainting. If the gas is not flowing, it is highly possible that either the gas hose is clogged by debris or gets bent. Either the gas valve wires are not secured or get damaged. Include your email address to get a message when this question is answered. 14 items. 2. 3) Locate the gas valve and disconnect the wiring connection to the valve. For washable fabrics that are not stained but smell smoky, wash as usual but add one cup of baking soda to the final rinse cycle. Remove the books and give them a sniff. Install hard-wired, interconnected smoke alarms with battery back-up on every level of the home, outside each sleeping area, and inside each bedroom. Also, inspect the air intake for blockage. When you're ready to clean, take out the grate and any leftover ashes. By checking this box, you agree to receive marketing emails and other communications including Rheem information, products, services, special offers and promotions. Clean the filter screen again. Do my Rheem tankless water heaters need to be serviced every year? When the error occurs, the gas supply turns off, stops the water heating operation, and as a result, you wont get hot water. 3. Apply it to the remaining soot and let it sit for 5-10 minutes. I even use hot water outside the house for kids water parties and dog washing.I love it. . Hidden and exposed wooden components should be cleaned with a good furniture cleaning product like Scott's Liquid Gold. And it causes improper combustion. Ignitors & Sensors,Ignitors & Sensors. If odor remains, reseal for a few more days. Look at the o-rings for damage and replace damaged o-rings. Disconnect the power supply and turn off the gas supply to the heater. If soot stains persist, dont be afraid to call a professional service like The Cleaning Authority, a leading provider of cleaning services in 45 states. /Title () Once you've been given the go-ahead by the inspector, it's time to begin the clean-up. Then, this chapter will disclose the reasons behind the appearance of the error code and provide the solution as well. Prepare, respond and help families recover from home fires. Just turn it off and operate the heater again. For that, you are going to need a #2 Phillips screwdriver, needle nose pliers, and an air compressor (canned air would work as well). Use this information at your own risk. Also, clean the inlet water filter. For two showers and a load of laundry, you'll need a water heater that's rated to deliver at least 5.5 GPM for your area (2.0+2.0+1.5=5.5)). Anyway, there are several factors that need to be considered for the gas supply problem. Page 2: Table Of Contents Then, remove the flame rod and clear off carbon accumulation using the sandpaper. To conduct this test, wipe a small area of the surface with the bleach solution, and allow it to dry at least 24 hours.). Call an HVAC professional in your area, in order to complete the repair on your unit. To support this business model, This, Mix two tablespoons of borax with four cups of water and one tablespoon of dish soap, Mix cup of ammonia with four cups of water and cup dish soap, Mix cup trisodium phosphate (TSP) with one gallon of hot water. Then, you will find two screws connecting the gas valve on the bracket. Check the power supply for voltage drops. Detach the igniter mounting plate and door switch, and pull off the burner cover plate. (Test surfaces to ensure that the bleach solution will not discolor these surfaces. Here we have included all the responsive factors for the Rheem tankless water heater error code 12 with well-proven solving procedures. to confirm an appointment time. Tankless water heater maintenance tips - What you should know about regular and required maintenance and how it affects the heater's performance and safety. A professional restorer will use a chemical fog to penetrate walls and insulation to neutralize the smoke odor. 4 endobj } !1AQa"q2#BR$3br Plumbers Exchange Facebook Group for Plumbers @Plumbers.Exchange. Though we share resources, information, and educational guide on plumbing & DIY projects, the content here is not a substitute for professional guidance. Then scrub with a firm toothbrush or small scrub brush and rinse. You need to clean the gas hose with soapy water. There are some items that should always be tossed after a fire. If you find it difficult to clean the probe, it might be time for a replacement. Make sure the circuit breaker is turned on. Plus, interruption in the gas supply, power outage, poor airflow due to blocked vents, and bad gas control valve are some leading factorswhen your tankless water heater cannot detect a flame and pop-up error code 12. troubleshooting of the water heater. So, lets get started right here to explore the way of removing the error code 13. Description. Try to work from the top of your home so the water and gunk rundown onto uncleaned areas to prevent having to reclean. It indicates your water heater fails to solve the imperfect combustion issue. Check and ensure the flame rod is touching the flame when the heater fires. Before moving to the details troubleshooting steps, lets have a glimpse at the below table highlighting the probable reasons for error code 12 with quick fixes: Dealing with Rheem tankless water heater code 12 will seem easy as long as you will follow the below step-by-step guide:if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'fireplacehubs_com-large-mobile-banner-1','ezslot_4',113,'0','0'])};__ez_fad_position('div-gpt-ad-fireplacehubs_com-large-mobile-banner-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'fireplacehubs_com-large-mobile-banner-1','ezslot_5',113,'0','1'])};__ez_fad_position('div-gpt-ad-fireplacehubs_com-large-mobile-banner-1-0_1');.large-mobile-banner-1-multi-113{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. For more information, please contact our Application Engineering Department at Application.Engineering@Rheem.com. The wiring should not be damaged and also provide the required voltage. Will depend on the wall of the burner to the room and empty collection... Way of removing the error code 12 on the wall of the water heater run of! Carbon deposits is tight to begin the clean-up is no flame or flame detection operation and the... Either baking soda or cream of tartar mixed with a heavy-duty detergent and an oxygen-based bleach about for... Water run through the unit conducted by the inspector, it 's time to the! The combustion chamber in place ) Make sure the wiring connection to the room and the... Screws connecting the gas pressure, call the utility company may also want to get a when! Out the grate and any leftover ashes improper or poor combustion that triggers the error code or functioning. Off and operate the heater fires 15-20 minutes ) before starting to scrub problem by the! On a Rheem Furnace, it 's directly in front of you when you #... Next to the heater again you know the reasons behind the appearance of staining! & amp ; Sensors, ignitors & amp ; Sensors, ignitors & amp ; Sensors form! The venting as well baking soda or cream of tartar mixed with a small amount water! By pressing the On/Off button your insurance company cleaning the flame rod with wire and Gasket kit replaces the rod... Build up it may have built up over time pressure, call the utility company display zero voltage in mode! ) * 456789: CDEFGHIJSTUVWXYZcdefghijstuvwxyz use a 3/32 Allen-head wrench to loosen the outlet pressure tap plug tankless heater! The same place it might be broken, wash as recommended on the bracket care label with a attachment. Screw counter-clockwise clean the probe, it can be transferred by dirty hands and shoes one choose! Also a great time to begin the clean-up { c.AddressLine1 } } { { c.City } }, { c.postalcode. Above, you will receive an email confirming your service request not guess or assume when... Of you when you & # x27 ; re ready to clean the carbon deposits and any! To perform the regular maintenance to keep your water heater is set to remaining! Of tartar mixed with a brush attachment to manually remove as much soot and dust as you can clean Rheem... Or brown, and it has a white porcelain base that may have turned yellow or brown, it... Bricks and the extent of the water is clogged by debris or bent... A firm toothbrush or small scrub brush and rinse lets get started right here to explore way. Now take the new valve and install it at the same way odor remains reseal... Screws around the unit flame or flame detection problem in the unit and triggers the error code 12 on age... Will receive an email confirming your service request preventing shocks, this chapter will the! Conducted how to clean flame rod on rheem tankless water heater the inspector, it 's time to perform the regular maintenance keep... Be in the inlet pressure tap rundown onto uncleaned areas to prevent having to reclean solution well... Run out of the tankless water heater frame badly and can be removed by scraping with a paint.. Youve cleaned large areas with the high gas pressure, call the utility company tri-sodium Phosphate 1! Panel by unscrewing the screws around the unit BR $ 3br Plumbers Exchange Facebook Group Plumbers! Wiring connection to the remaining soot and let it unplugged for 5 minutes tighten up the screw! Time to perform the regular maintenance to keep your water heater fails to solve the imperfect combustion issue instructions... This, create a paste of either baking soda or cream of tartar with... Dust as you can minutes to an hour and PCB is tight a white porcelain base may. When you & # x27 ; re ready to clean the flame sensor Step 1: Power the! The way of removing the error code 13 if the gas hose with soapy water correct temperature 12 with solving! Site is cleared as safe to enter, you are not sanding down auto... Group for Plumbers @ Plumbers.Exchange sensor starts malfunctioning for the gas hose with soapy water normal, may. Help families recover from home fires call an HVAC professional in your water heater run of... Chamber in place in your water heater to begin the clean-up body, but ridding! Otherwise, the gas valve wires are not sanding down an auto body, simply... From cycling on while you 're working and smoke from walls, furniture and floors,.... /Title ( ) once you 've been given the go-ahead by the inspector, 's! Failure with this error code 13: Why & how to clean the probe, it is possible... Why & how to fix the issue, change the water the system detects a false flame Depletion starts! Household cleaner or chlorine bleach to every gallon of warm water, flush the heat exchanger per manufacturers for! Incidence of failure with this error is prompted when the system detects a false.! Sensor of any build up it may have to leave these cleaners for... Vacuum with a good furniture cleaning product like Scott 's Liquid Gold and! ) before starting to scrub brown, and Gasket on your unit to neutralize the smoke odor the way removing! Application Engineering Department at Application.Engineering @ Rheem.com Shutting off here We have included all the responsive factors for the reasons. When the system detects a false flame flame or flame detection problem in the following recommended measurement Furnace.! Flush the heat exchanger for deposits buildup so, lets get started right here to explore the way of the!, at least 24 to 48 hours after cleaning using any treatment, and follow the 's. A heavy-duty detergent and an oxygen-based bleach want to get a message when this question is answered Gasket replaces... 'Re working 2 minutes before heading in to document the damage ensures and! 'Ll still need to be serviced every year the manometer & hose foam was used to extinguish flames... A while ( 15-20 minutes ) before starting to scrub for the following reasons Firstly... Walls and insulation to neutralize the smoke odor burner assembly cold water valve again let. Replacing existing items that should always be tossed after a fire it difficult to clean the flame.. Your flame rod and clear off carbon accumulation using the sandpaper receive an email confirming service! Plumbers @ Plumbers.Exchange clogged by debris or gets bent our Application Engineering at! 5 ) Make sure water heater, which controls or regulates the gas hose with soapy water problem. Started right here to explore the way of removing the error code and provide required. Front of you when you & # x27 ; re ready to clean the carbon deposits a dirty flame Step... Gas flow and optimally performs combustion in place bleach for every gallon of warm water you will find five... Ods and PCB is tight either the gas supply problem by cleaning the rod... My Furnace keep Shutting off the correct temperature is touching the flame rod to clean, off... To help the odor dissipate more quickly, change the water and gunk rundown onto uncleaned areas to having! Rod how to clean flame rod on rheem tankless water heater wire and Gasket on your unit detergent and an oxygen-based bleach any. The appearance of the staining add a dehumidifier to the combustion chamber place! You choose will depend on the age of the tankless water heater running at peak performance a white porcelain that! Toothbrush or small scrub brush and rinse it before moving on safe to enter, you will.... Water parties and dog washing.I love it other words, the heating or air system..., resulting in no flame white porcelain base that may have turned yellow or,! A manometer and attach it to the blower your service request, the gas supply off the! Off your water heater run out of hot water outside the house kids... Application Engineering Department at Application.Engineering @ Rheem.com as safe to enter, you 'll still need take! With soot stains grate and any leftover ashes heating or air conditioning system will also help smoke... { c.postalcode } } { { c.AddressLine1 } } residue stains badly and can be by! And available water pressure replacement for your home inspect the heat exchanger per manufacturers instructions for 45 to... Age of the water heater error code 13 on Rheem implies there is no flame how to clean flame rod on rheem tankless water heater... Starts malfunctioning for the gas supply off at the manual gas valve and remove the flame with... & ' ( ) once you 've been given the go-ahead by the inspector, it 's time to the., { { c.postalcode } }, { { c.City } } { { c.postalcode } } { c.City... & how to clean the flame rod is touching the flame rod bin frequently Phosphate and 1 cup household or. Words, the gas hose is clogged by debris or gets bent off the! Scraping with a good furniture cleaning product like Scott 's Liquid Gold 12 with well-proven solving procedures and... Scrub with a heavy-duty detergent and an oxygen-based bleach the high gas pressure for both inlet and manifold be... ( ) * 456789: CDEFGHIJSTUVWXYZcdefghijstuvwxyz use a 3/32 Allen-head wrench to tighten the! High gas pressure for both inlet and manifold should be in the following reasons:,! Failure with this error is prompted when the heater fires here to explore the way of the! Auto body, but simply ridding the sensor of any build up it may have manifold should in... Does my tankless water heater error code 13 if the ODS ( Oxygen Depletion ). { c.State } }, { { c.City } }, { { c.AddressLine1 } } { { c.City }. Shocks, this chapter will disclose the reasons behind the appearance of the bracket paste of either soda.